It’s the knowledge era. Human beings are used to “knowing” things and if they don’t then there is Google, the precedent of past examples and easy access to genuine experts who can tell us what we want to know.
So what happens when we are faced with a scenario that no one is really knowledgeable about? It appears that rather than acknowledge that we really have no clue, we switch unconsciously to our existing confirmation bias. Telling ourselves that we know this cannot be “good” or “bad” because, well… we know that’s how it is, right? How can we not know?